Before your Appointment
What is the best way to contact the shop for questions or appointment booking?
The best way (and fastest way) to book an appointment is through our website. If you would like to talk to someone, call our phone number (407-603-1875) or send us a text. (You can also send photos to that phone number) We do not typically respond to social media messages.
What vaccines do we require?
While we highly recommend getting fully vaccinated, (especially for K-9 Influenza and Bordetella) we require Rabies to be up to date. For cats, we also highly recommend being fully vaccinated; however, we require proof of Rabies and FVRCP vaccines.
For puppies and kittens, we require that they are up to date on their appropriate puppy or kitten vaccine schedule, which is created by your veterinarian.
What if my vaccines have expired before my appointment?
We won’t be able to take your pet if their vaccines have expired. We recommend rescheduling your appointment with us once you get a vet appointment. We require your pet to be vaccinated 48 hours before their appointment with us to ensure your pet is fully vaccinated again and ready to be around other pets.
Do we require flea prevention?
While we don’t require flea prevention, we highly recommend it. Flea season is year-round in Florida, and it is not a matter of if you come into contact with fleas but when you will. Your pet will be in a shop with other animals and it’s important to us that we don’t allow the spread of unwanted things to them. If you think you may a flea problem, please let us know before you enter the shop!
Will we accept a pet on sedation?
While we’d like to earn each pet’s trust and get each of them to tolerate grooming without any sedation, we understand that’s not always possible. We will accept pets on a veterinarian-prescribed sedation. We also sell CBD products in our retail store that can be used before an appointment on dogs only.
For cats, we don’t typically accept sedated cats because of the safety concern associated with it, but we do work case by case. Please call our shop to speak with our feline groomer to see if we can help.
Who should you book your appointments under when scheduling an appointment?
We always call each pet by name; however, we really need to know who is responsible for pick-up and drop-off. Please use the owner’s name for your contact information.
What if I need to reschedule or cancel my appointment?
You can always call or text us to reschedule or cancel. Our shop phone is a cell phone, so you can text that number. If you need to cancel or reschedule on Sunday or Monday or after hours, please leave a voice message or send a text message.
What is our cancelation policy?
We require 24-hour notice if you need to reschedule or cancel. It can take time to fill in a last-minute appointment and we ask that you respect our time. We may charge a cancelation fee if it’s within 24 hours of your appointment.
Full-service groom [small – medium dog] – $45
Full-service groom [large – extra large] – $65
Luxury bath – $20
Cat baths and haircuts – Depending on services booked $40+