Frequently Asked Questions

Before your Appointment

What is the best way to contact the shop for questions or appointment booking?

The best way (and fastest way) to book an appointment is through our website. If you would like to talk to someone, call our phone number (407-603-1875) or send us a text. (You can also send photos to that phone number) We do not typically respond to social media messages.

What vaccines do we require?

While we highly recommend getting fully vaccinated, (especially for K-9 Influenza and Bordetella) we require Rabies to be up to date. For cats, we also highly recommend being fully vaccinated; however, we require proof of Rabies and FVRCP vaccines.

For puppies and kittens, we require that they are up to date on their appropriate puppy or kitten vaccine schedule, which is created by your veterinarian.

What if my vaccines have expired before my appointment?

We won’t be able to take your pet if their vaccines have expired. We recommend rescheduling your appointment with us once you get a vet appointment. We require your pet to be vaccinated 48 hours before their appointment with us to ensure your pet is fully vaccinated again and ready to be around other pets.

Do we require flea prevention?

While we don’t require flea prevention, we highly recommend it. Flea season is year-round in Florida, and it is not a matter of if you come into contact with fleas but when you will. Your pet will be in a shop with other animals and it’s important to us that we don’t allow the spread of unwanted things to them. If you think you may a flea problem, please let us know before you enter the shop!

Will we accept a pet on sedation?

While we’d like to earn each pet’s trust and get each of them to tolerate grooming without any sedation, we understand that’s not always possible. We will accept pets on a veterinarian-prescribed sedation. We also sell CBD products in our retail store that can be used before an appointment on dogs only.

For cats, we don’t typically accept sedated cats because of the safety concern associated with it, but we do work case by case. Please call our shop to speak with our feline groomer to see if we can help.

Who should you book your appointments under when scheduling an appointment?

We always call each pet by name; however, we really need to know who is responsible for pick-up and drop-off. Please use the owner’s name for your contact information.

What if I need to reschedule or cancel my appointment?

You can always call or text us to reschedule or cancel. Our shop phone is a cell phone, so you can text that number. If you need to cancel or reschedule on Sunday or Monday or after hours, please leave a voice message or send a text message.

What is our cancelation policy?

We require 24-hour notice if you need to reschedule or cancel. It can take time to fill in a last-minute appointment and we ask that you respect our time. We may charge a cancelation fee if it’s within 24 hours of your appointment.

Full-service groom [small - medium dog] - $45

Full-service groom [large - extra large] - $65

Luxury bath - $20

Cat baths and haircuts - Depending on services booked $40+

While at our shop

How long do our services take?

Our shop believes in a stress-free environment; sometimes our day can look different depending on how the pets act. It can be difficult to tell you exactly how long services may take because of that. We typically say it can take 3-4 hours for any time of hair cutting. For baths, it can take 1-2 hours or longer if you are adding another package to it. For cats, a bath usually takes about 1-2 hours and a haircut is about 2-3 hours.

How will you be notified when it’s time to come back for pickup?

We will always give you at least a 10-30 minute heads up before your pet is ready for pickup. Saving our phone number into your phone will make for a smoother pickup. If we can’t get a hold of you via a phone call for pickup, we will send you a text as well.

What if something changes with your haircut while we are working our magic?

If something we have discussed isn’t going to be attainable, we will always call to discuss alternative options. Please make sure you can answer our calls or texts while we are working on your pet!

Can I check on my pet while they are at the shop?

We want not only your pet to feel at home while with us, but we want you to feel relaxed as well! If you’d like to call or text us to get an update on how things are going, we would be happy to give you one! Please be patient with our response as the safety of the pets we are working with is our top priority.

Do we take any photos?

While we don’t think each pet wants a photo shoot every time they come to our shop to relax, we do love capturing special moments that we get to experience. If you’d like us to try and capture a moment during their spa day, please let us know at check-in.

At pickup and after

What payment types do we accept?

We accept all major credit card companies, in addition to Apple Pay, Android Pay, Google Wallet, and CashApp. We will also accept cash, and check (with picture ID on file).

We are unable to accept CareCredit at this time.

How often should you be bathing or grooming your pet?

Most pets need at least a bath every 6-8 weeks. This is vital to help with healthy skin and hair regeneration, as well as helping them feel comfortable with being at our shop.

We don’t recommend going over 10 weeks. If you choose to book your next appointment over 10 weeks apart, you may be subject to a 5-15% price increase for the additional time and product it may take to get your pet clean again.

What if you’d like for us to edit your haircut after you leave?

If you’d like something cut shorter or in a different way, please let us know! We always want you to think your pet is just as cute as we do. If you can give us a call, up to 1 week after services were done, we can work with you on the best time for you to come back in for the edit. Anything past 1 week may require another bath and blowout to get an even cut, and additional charges may apply.

Buy something at our retail shop and need to return it?

As long as it has not been chewed on, played with, or used, we can process a full return of any retail item up to 60 days after purchase.