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2026 FAQ Guide
Frequently Asked Questions.
Everything you need to know before, during, and after your pet's appointment at Willow's Groomer — vaccines, pricing, pickup, and more.
Before Your Appointment.
The best (and fastest) way to book is through our website. To talk to someone, call or text us at (407) 603-1875 — you can even send photos to that number. We do not typically respond to social media messages.
While we highly recommend getting fully vaccinated (especially for K-9 Influenza and Bordetella), we require Rabies to be up to date for dogs. For cats, we highly recommend being fully vaccinated; however, we require proof of Rabies and FVRCP vaccines. Puppies and kittens must be up to date on the appropriate puppy or kitten vaccine schedule created by your veterinarian.
We won't be able to take your pet if their vaccines have expired. We recommend rescheduling your appointment with us once you get a vet appointment. We require your pet to be vaccinated 48 hours before their appointment with us to ensure they're fully vaccinated and ready to be around other pets.
While we don't require flea prevention, we highly recommend it. Flea season is year-round in Florida — it's not a matter of if you'll come into contact with fleas, but when. Your pet will be in a shop with other animals, and it's important to us that we don't allow the spread of unwanted things to them. If you think you may have a flea problem, please let us know before you enter the shop!
While we'd like to earn each pet's trust and get them to tolerate grooming without sedation, we understand that's not always possible. We accept pets on veterinarian-prescribed sedation. We also sell CBD products in our retail store that can be used before an appointment — for dogs only. For cats, we don't typically accept sedated appointments due to safety concerns, but we do work case by case. Please call our shop to speak with our feline groomer to see if we can help.
We always call each pet by name; however, we really need to know who is responsible for pickup and drop-off. Please use the owner's name for your contact information.
You can always call or text us to reschedule or cancel. Our shop phone is a cell phone, so you can text that number anytime. If you need to cancel or reschedule on Sunday, Monday, or after hours, please leave a voice message or send a text message.
We require 24-hour notice if you need to reschedule or cancel. It can take time to fill a last-minute appointment, so we ask that you respect our time — we may charge a cancellation fee if it's within 24 hours of your appointment.
Full-service groom (small–medium dog)$45
Full-service groom (large–extra large)$65
Luxury bath$20
Cat baths & haircuts$40+
While At Our Shop.
Our shop believes in a stress-free environment, so timing can look a little different depending on how each pet is feeling that day. Haircuts typically take about 3-4 hours. Baths take 1-2 hours, or longer if you're adding another package. For cats, a bath usually takes about 1-2 hours and a haircut is about 2-3 hours.
We'll always give you at least a 10-30 minute heads up before your pet is ready for pickup. Saving our phone number into your phone makes for a smoother pickup call. If we can't reach you by phone, we'll send a text as well.
If something we've discussed isn't going to be attainable, we'll always call to discuss alternative options. Please make sure you can answer our calls or texts while we're working on your pet!
We want your pet to feel at home while with us, and we want you to feel relaxed too! If you'd like to call or text for an update on how things are going, we'd be happy to give you one. Please be patient with our response, as the safety of the pets we're working with is our top priority.
While we don't think every pet wants a photo shoot every visit, we do love capturing special moments we get to experience. If you'd like us to try to capture a moment during their spa day, just let us know at check-in.
At Pickup & After.
We accept all major credit card companies, in addition to Apple Pay, Android Pay, Google Wallet, and CashApp. We also accept cash and check (with picture ID on file). We are unable to accept CareCredit at this time.
Most pets need at least a bath every 6-8 weeks — vital for healthy skin and hair regeneration, and for keeping them comfortable at our shop. We don't recommend going over 10 weeks. If you book your next appointment over 10 weeks apart, you may be subject to a 5-15% price increase for the additional time and product needed to get your pet clean again.
If you'd like something cut shorter or in a different way, please let us know — we always want you to think your pet is just as cute as we do. Give us a call up to 1 week after services were done and we'll work with you on the best time to come back in for the edit. Anything past 1 week may require another bath and blowout to get an even cut, and additional charges may apply.
As long as it has not been chewed on, played with, or used, we can process a full return of any retail item up to 60 days after purchase.
Oviedo, FL's #1 Pet Groomer
Ready To Book Spa Day?
Now that you know what to expect, let's get your pet on the schedule.